Privacy Policy (“Policy”)
This Policy was last updated on 25 May 2018.
SK Designs Australia Pty Ltd ACN 607 473 496 (“we”, “our” or “us”) is committed to protecting the personal information that we may collect and hold about you. This Policy sets out our procedures relating to management of your personal information. This policy is based on the requirements of the Privacy Act 1988 (Cth) (“Act”) (including Australian Privacy Principles (“APPs”)).
By voluntarily supplying us with your personal information, you are agreeing to be bound by this Policy.
Any amendments to this Policy will be notified to you by posting an updated version on our website.
Please note that our website contains links to other websites. When a user has clicked on a link to another site, they leave our site and are no longer protected by this Policy.
Collection of personal information
The personal information we may collect and hold about you includes:
- contact information such as your name and address, telephone numbers and email address;
- financial information, including bank account details and credit card details;
- business details, including Australian Business Number (“ABN”); and
- any other personal or private information voluntarily provided by you to us.
Cookies
We may collect certain information by automated means such as through the use of “cookies”, other automated devices and website tracking tools such as Google Analytics. Google Analytics generates statistical and other information about websites by means of cookies stored on users’ computers. Google may collect, transfer, store, and process this information on its servers located in the United States of America. We will not use Google Analytics to track or collect any personal information from visitors to our website. You can read about how Google Analytics collects and processes data at ‘How Google uses data when you use our partners’ sites or apps’ http://www.google.com/policies/privacy/partners/. If you do not want information relating to your visit to our website reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more information see ‘Google Analytics Opt-out Browser Add-on’ https://tools.google.com/dlpage/gaoptout.
Our website collects the following information from users:
- your server address;
- your top level domain name (for example, .com, .gov, .au etc);
- the date and time of your visit to the site;
- the pages you accessed;
- the previous site you have visited; and
- the type of browser you are using.
Means of collection of personal information
Your personal information may be collected in a number of ways, including:
- directly by our staff when you seek, or enquire about, our goods and services; or
- when you use our website or complete a form on our website.
In some circumstances, where it is unreasonable or impracticable to collect information from you, we may collect information about you from a third party source. For example, we may collect information from a publicly maintained record.
You need not provide all the information requested by us, but this may prevent us from providing some or all of our goods or services to you.
Use, disclosure & purpose
We collect, hold and disclose your personal information for the following purposes:
- as a necessary part of providing our goods and services to you;
- to promote and market our products and services to you or provide you with information that we believe may be of interest to you (unless as directed otherwise);
- to personalise and customise your experiences with our website;
- to help us research the needs of our customers and to market our goods and services with a better understanding of your needs and the needs of customers generally; and
- other purposes related to any of the above.
We will only use your information for the purposes for which it was collected (“primary purposes”) or a purpose related to the primary purpose, if this use would be reasonably expected by you, or otherwise, with your consent.
We may disclose your information to necessary third parties, who assist us to provide, manage and administer our goods and services. Information provided to third parties will be dealt with in accordance with that entity’s privacy policy. People we may disclose your information to include:
- third parties that provide goods and services to us or through us;
- third parties, such as marketing and digital agencies, who may send to you our e-newsletters on our behalf;
- our website host or software application providers.
We generally do not disclose personal information to overseas third parties, unless you purchase our products or services or supply us with goods or services and are located overseas. We will disclose your personal information to our carriers who deliver our products to you in the country in which you are located. If you purchase our products or services and are located overseas, you acknowledge that we will not be accountable for any misuse of your personal information by a third party recipient based overseas who we engage to deliver our products or services to you and you may not be able to seek redress for such misuse under the Privacy Act.
Quality, access to & correction of information
You are entitled to have access to and seek correction of any personal information that we may hold about you. We require that requests for access to or to update or correct your personal information to be in writing outlining the details of your request. Such requests should be addressed to the Privacy Officer via the details provided in this Policy.
We will take appropriate steps to verify your identity (or verify that you act as an authorised agent of the individual concerned) before granting a request to access your personal information.
We will respond to your request for access to your personal information within a reasonable time after you make the request and if access is granted, access will be provided within 30 days from your request. We will, on request, provide you with access to your personal information or update or correct your personal information, unless we are lawfully excluded from granting your request, including if:
- giving access would be unlawful;
- we are required or authorised by law or a court/tribunal order to deny access; or
- giving access is likely to prejudice one or more enforcement related activities conducted by an enforcement body.
Where your request for access is accepted, we will provide you with access to your personal information in a manner, as requested by you, providing it is reasonable to do so.
Your request for correction will be dealt with within 30 days, or such longer period as agreed by you. If we deny your request, we will provide you with a written notice detailing reasons for the refusal and the process for making a complaint about the refusal to grant your request.
Upon accepting a request for correction of your information, we will take all steps that are reasonable in the circumstances, having regard to the purpose for which your information is held, to correct your information.
Storage and Security
Your personal information will be stored as physical files in a secured area, on our electronic data base system and on computers with appropriate back up and security systems. Any personal information which is collected via our website, or which is held on our computer systems, is protected by safeguards including physical, technical (including firewalls and SSL encryption) and procedural methods.
We take reasonable steps to hold information securely in electronic or physical form. We are committed to keeping secure the data you provide to us and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse, interference, unauthorised access or alteration.
We aim to achieve this through :
- imposing confidentiality requirements on our employees;
- implementing policies in relation to document storage security;
- implementing security measures to govern access to our systems;
- only providing access to personal information once proper identification has been given;
- controlling access to our premises; and
- implementing website protection measures.
Dealing with us anonymously
Where lawful and practicable to do so, you can deal with us anonymously or using a pseudonym. You can deal with us anonymously or using a pseudonym when making a general enquiry about the goods and services that we can offer to you including via telephone or our website.
At the time you purchase our goods or engage our services, it is no longer practicable for you to deal with us anonymously or using a pseudonym.
Complaints
If you believe that we have breached a term of this Policy or the Act you may submit a written complaint. The written complaint can be emailed or posted to us using the contact details set out below. You must include contact details for us to contact you regarding your complaint.
Our Privacy Officer will consider your complaint and respond as soon as reasonably possible, but not more than 30 days from receiving the complaint.
If you are unsatisfied with the outcome of your complaint you may refer your complaint to the Office of the Australian Information Commissioner to be resolved.
Contact us
If you wish to:
- gain access to your personal information;
- make a complaint about a breach of your privacy;
- contact us with a query about how your information is collected or used;
- contact us regarding any other matter concerning this Policy,
you can speak directly with our staff who will do their best to try to resolve your issue as simply as possible. Alternatively, you can write to us or send us an email so that our Privacy Officer can consider the matter. We will respond to you as soon as reasonably possible.
If you do not wish to receive direct marketing from us, please contact our Privacy Officer via the details below. Our contact details are as follows:
Phone: 08 8876 5139
Privacy Officer contact: Sam Morton
Postal address: 28 King William St, Kent Town, SA 5067
For more information on privacy see the Office of the Australian Information Commissioner's website at: http://www.oaic.gov.au
WEBSITE TERMS OF USE (“TERMS”)
By accessing, using or browsing on this website, or by continuing to do so, you expressly accept and agree to be bound by these Terms. In accepting these Terms, you agree that these Terms and our Privacy Policy will apply whenever you access or use this website.
SK Designs Australia Pty Ltd ACN 607 473 496 (“SK Designs”, “we”, “us” or “our”) may amend these Terms from time to time. Your use of this website after we make amendments to these Terms will oblige you to comply with these Terms as amended. However, we will not change any terms and conditions for an existing order for Goods that has been accepted by us. The terms and conditions that will apply to the order are the terms and conditions that applied at the time you placed your order for Goods.
1. Sale of Goods on website
1.1 Orders for Goods
1.1.1 We will supply the SK Designs graphics, products and other goods offered for sale by us on the website (“Goods”) to you in accordance with these Terms.
1.1.2 Please review your order details carefully and correct any mistakes prior to placing your order. If you do not request a proof for a graphics order, we will print your graphics exactly in accordance with the details set out in your order. If a proof is offered and requested, we will email you a proof of your custom designed graphics. Please review the proof carefully as once it is confirmed by you, the graphics will be printed exactly in accordance with the proof.
1.1.3 Please be aware that final printed graphics may not be identical to the graphics shown on any photographs on this website. Slight changes may be required depending on the details of your required graphics.
1.2 Price and payment
1.2.1 You must pay for the Goods at the time you place an order for the Goods on the website. After you place an order for Goods, you will receive an email confirmation from us via our website platform operator containing your order details.
1.2.2 All advertised prices on our website are displayed in the currency selected with all applicable taxes included. Goods prices do not include delivery fees. Delivery fees will be quoted before you submit your order for the Goods.
1.2.3 Payment can be made by Visa, MasterCard, American Express, PayPal, Afterpay, Apple Pay or by redeeming a SK Designs gift voucher. All online transactions performed on this website are secured payments. If you choose to pay via credit or debit card, you agree that there are sufficient funds available to cover the cost of your order. By purchasing Goods on this website, you agree to the terms and conditions of your selected payment provider (i.e. Visa, MasterCard, American Express, PayPal, Afterpay or Apple Pay). For more information on their terms and conditions, please visit their website.
1.3 Delivery of Goods
1.3.1 We will endeavour to send your Goods to you within one to three weeks from the date of order subject to demand. If the Goods are unavailable, delivery may be delayed. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or circumstances outside of our control for which we will not be responsible. If you wish to query a delivery, please contact us at info@skda.com.au.
1.3.2 You acknowledge and agree that any incorrect information submitted in your order for Goods may delay or impede the delivery of Goods. We take no responsibility for any incorrect address details being provided. Additional fees may be charged for re-delivery of Goods.
1.3.3 If the Goods are damaged when you receive them, please email us at info@skda.com.au within seven days after you have received them so that we can resolve any problems. If the Goods delivered by us are damaged in transit or do not comply with the description of your ordered Goods, we will replace the damaged or incorrect Goods at no additional cost to you. SK Designs does not accept returns of undamaged and correctly delivered Goods which include personalised designs.
1.4 General
1.4.1 Title the Goods will pass to you upon full payment for the Goods. Risk in the Goods passes to you upon our delivery of the Goods to our carrier.
1.4.2 To the maximum extent permitted by law, our sole liability to you in respect of any defective Goods is (at our election) limited to:
1.4.2.1 the resupply of the defective Goods to you; or
1.4.2.2 refund of the price paid by you for the defective Goods.
1.4.3 You will comply with our directions and provide all requested information to us in respect of any product recalls for the Goods.
1.4.4 You do not obtain any right or claim to any of the individual logo design elements contained in our graphic designs through your order of a graphic design.
1.4.5 To the maximum extent permitted by law, SK Designs provides no warranty of any kind that any graphic designs made pursuant to your order will not infringe, or be subject to a claim of infringing, the trade mark or other rights of another party.
2. Intellectual property
You must not do or allow any third party to do anything which may infringe, damage or endanger our intellectual property rights or the intellectual property rights of a third party in respect of the website, its content and the Goods.
3. Privacy
We will collect, hold and use your personal information in accordance with our Privacy Policy available on this website. Our Privacy Policy sets out:
3.1 the purposes for which your personal information is collected;
3.2 the consequences if your personal information is not provided to us;
3.3 the third parties to which we disclose your personal information;
3.4 how you may seek access or correction of your personal information;
3.5 whether your personal information is likely to be disclosed to overseas entities and in which countries; and
3.6 how you can complain about a breach of our obligations in respect of your personal information and how such a complaint will be dealt with.
4. Security
4.1 We take all reasonable steps to ensure the security of our systems. Any information which we hold for you is stored on secure servers. In addition, our employees and the contractors who provide services relating to our information systems (as applicable) are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for any loss that may arise from unauthorised access to your personal information subject to any negligence or breach of law on our behalf.
4.2 The website may contain links to other websites. We are not responsible for the privacy practices or the content of such websites. We accept no responsibility for any liability that may arise from your use of a third party website.
4.3 We exercise all due care to ensure that your information is secure on our system. However, the possibility exists that the information could be unlawfully observed by a third party while the data is being transmitted over the internet or while stored on cloud based servers. We accept no liability that may arise if any other persons obtain the information you submit to the website, subject to any negligence or breach of law on our behalf.
5. No representations and warranties
5.1 To the maximum extent permitted by law, we do not provide any representations or warranties relating to this website, its availability or the Goods.
5.2 We will not be responsible in any way for the availability of the website subject to any negligence, breach of law or circumstances within our reasonable control. We will use commercially reasonable endeavours (taking into account our internal standards, written or otherwise) to maintain the performance of this website where this is within our direct control.
5.3 We cannot and do not warrant that the website will operate error-free or that the website and its server are free from computer viruses or other harmful mechanisms.
6. Risks and release from liability
To the maximum extent permitted by law:
6.1 we accept no liability for any loss or damage howsoever arising (including any indirect or consequential loss) to any person or corporation who may rely on the information contained on this website for any purpose or as a result of the use of or access to this website or use of the Goods; and
6.2 you release us from all damages, losses, actions, costs, claims, demands and causes of action whatsoever at law, in equity or under statute which you or anyone claiming through you may have, or might at any time have or have had against us in respect of, arising out of or resulting from access, attempted access or use of the website or use of the Goods.
7. Third party data
We are not responsible for the content of any data on or accessed through the website that is not originated by us. We exercise no direct supervision or control over the content of such data. We do not assume any responsibility for data not actually provided or expressly authorised by us. The responsibility for data that does not conform to these Terms and all possible consequences lie with the provider or sender of the data. You will be responsible for all data transmitted to or through the website through your “my account” login.
8. Acceptable uses
You must use the website responsibly and within the law. It is your responsibility to:
8.1 use the website in a manner which does not violate any applicable laws or regulations;
8.2 respect the legal protection afforded by copyright, trade mark, license rights and other laws to data accessible via the website;
8.3 respect the privacy of others;
8.4 use the website in a manner which does not interfere with or disrupt other users of the website, services or equipment;
8.5 refrain from acts that waste resources or prevent other users from receiving the full benefit of the website;
8.6 use the website lawfully, ethically and in accordance with accepted community standards; and
8.7 maintain the security and confidentiality of all login details provided to you in respect of the website.
9. Unacceptable uses
9.1 You must not use the website in any way which breaches local, state, federal or international laws or regulations. Without limiting that, you must not:
9.1.1 violate copyright, trademark or other intellectual property rights;
9.1.2 illegally store, use or distribute software owned by or licensed to us;
9.1.3 transmit threatening, obscene or offensive materials;
9.1.4 discriminate or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
9.1.5 misrepresent or defame others;
9.1.6 commit fraud;
9.1.7 damage, modify or destroy any of our or any other person’s files, data, passwords, devices or resources;
9.1.8 make an unauthorised transmission of confidential information or data protected by trade secrets;
9.1.9 engage in misleading or deceptive on-line practices;
9.1.10 conduct any business or activity or solicit the performance of any activity that is unlawful;
9.1.11 impersonate any person, or misrepresent your identity or affiliation with any person; or
9.1.12 attempt to do any of these things.
9.2 You must not use the website to interfere with or disrupt the website or other users, services or equipment. In particular, for example, you must not:
9.2.1 distribute messages to inappropriate or unrelated forums, newsgroups or mailing lists;
9.2.2 send unsolicited commercial messages;
9.2.3 initiate or spread computer worms, viruses or other types of malicious programs;
9.2.4 make transmissions of any type or quantity which adversely affect the operation of the website or jeopardises the use of the website, or its performance for other users of the website;
9.2.5 harass or impersonate us, the website or other users of the website;
9.2.6 engage in conduct which causes a threatened or actual nuisance to other users of the website; or
9.2.7 violate or attempt to violate the security of the website.
10. Our rights
10.1 You will indemnify us against all damages, losses, actions, costs, claims, demands and causes of action whatsoever at law, in equity or under statute that we suffer or incur as a result of any breach of these Terms by you.
10.2 Without limiting any of our other rights, if you breach any term of these Terms, we will have the right to:
10.2.1 confiscate or destroy or require you to return or destroy, at your cost, all material that you have obtained from the website (others than any Goods for which you have paid for in full);
10.2.2 require you to delete or otherwise permanently remove from any electronic device, information you have obtained from the website, using any means reasonably necessary;
10.2.3 suspend or terminate your access to the website; and
10.2.4 take any other action against you.
10.3 These Terms are governed by and are to be interpreted pursuant to South Australian law and users of the website submit to the exclusive jurisdiction of South Australian courts in respect of any disputes under or related to these Terms or a user’s access to or use of the website.
11. What we may do to ensure that these Terms are being followed
11.1 We may (but are not obliged to) monitor your use of the website to determine whether these Terms are being followed. If we monitor your use, we will safeguard your privacy unless doing so would involve us concealing a criminal offence, be contrary to law or inhibit the enforcement of these Terms.
11.2 If we become concerned that your use of the website may break the law or that you have not complied with these Terms, we will generally attempt to contact you before taking action (if possible).
11.3 If we believe that your use of the website may break the law or that you have not complied with these Terms we may:
11.3.1 notify you by email (if possible);
11.3.2 suspend or terminate your access to the website without notice; and/or
11.3.3 notify and provide relevant information to the authorities, as appears appropriate in the circumstances.
12. Limitations
12.1 Whilst we will make all commercially reasonable efforts to post a prior warning on the website, we may from time to time suspend, disconnect or deny access to the website, without notice to you during any technical failure, modification or maintenance affecting the website, provided that we will use commercially reasonable endeavours (taking into account our internal standards, written or otherwise adopted) to procure the resumption of the website as soon as reasonably practicable.
12.2 Without notice to you, we may remove, amend or alter any material or data in the website upon being made aware of any claim or allegation or risk of a claim or allegation that any such material or data is unlawful, defamatory, offensive or in breach of a third party’s rights.
13. Waiver
The failure by one party to insist upon strict performance by the other party of any terms of these Terms will not be deemed a waiver of any term or a breach by the other party of any of these Terms.
14. Severability
Every provision of these Terms will be deemed severable as far as possible from the other provisions of these Terms. If any provision is found to be void, illegal or unenforceable for any reason, it will be deemed to be severed and omitted from these Terms. These Terms, with the offending provision severed and omitted and with any consequential amendment if necessary, will otherwise remain in full force.